Order Process. Terms and Conditions.

Stationery

We offer semi-custom wedding stationery including premium invitations and on-the-day pieces which will get your guests excited. Check out our wedding collections;

  • Hey Dreamer!

  • Hey Lover!

  • Hey Hopeless Romantic!

How does it work? 

Our stationery can be purchased via our online store (displaying all colours in each collection) alternatively, if there is a particular wedding vibe you prefer, we suggest visiting our Tailored Wedding Kits, selecting the vibe and the suggested stationery suite and colours. It’s a great idea to check out our Tailored Wedding Kit vibes to give you colour inspiration which you can use on any of our stationery collections. 

  1. Fall in love with your preferred collection suite or Tailored Wedding Kit Vibe.

  2. Order a stationery sample pack from your favourite collection.

  3. Head to the online store and instantly get pricing for your items - you can easily select the quantity, design and colours. Don’t wait too long, we need at least 5 weeks for design production (This is when you provide your content to us not when you place the order).

  4. Complete checkout to confirm your order, you can choose to pay via credit card (Visa or MasterCard), Paypal or AfterPay. If you would prefer to pay a 50% deposit by credit card, PayPal or AfterPay simply use the code 50%deposit. The balance of your stationery will be due once your first digital design proof is ready to be released. 

  5. Next, we’ll be in touch with an online custom wording form to fill in with your custom wording, confirm colours etc. You can complete this when you’re ready, however, keep in mind we need this information no later than 5 weeks (not including shipping) before the date you require them.  

  6. Once we receive your completed custom wording form and you have paid the outstanding balance for your stationery items, we will email you your first digital stationery design proof ready for your feedback.  Please allow up to 5 business days for your first digital design proof.

  7. You must carefully proof each item and send us any feedback for revisions. You have 2 rounds of changes included before approving artwork for print. We require all feedback to be given on all items, at the same time and in one email. 

  8. Once the final proofs have been approved we will get your stationery off to print. Please allow 14 days for printing.

  9. Ship ship hooray! Try not to wait by the door. Your items are print checked, counted and shipped to your nominated delivery address.

Terms and Conditions

Timeline 

We recommend purchasing your stationery well ahead of your mail-out date to ensure you have access to the paper stock you require and avoid any stress of any potential extended lead time. We recommend ordering your stationery 6 - 8 weeks in advance of your preferred mail out date.

During checkout you will be promoted to provide us with important dates such as your wedding date, date you would like to mail out your invitations suite and the date you require your on the day stationery. We will communicate with you immediately if we feel your dates aren’t achievable.

Once your order has been placed, we will be in touch with your completed custom wording file and starter within 48 hours. 

The custom wording file will need to be returned to us no less than 6 weeks before your noted mail out date, this will ensure you have a comfortable amount of time to assemble and mail out your stationery. At this stage the balance, if not already paid, will be due and is required to receive your first digital stationery design proof. Please allow up to 5 business days for your first digital design proof.

You must carefully proof each item and send us any feedback for revisions. The faster you provide us with feedback the quicker we can finalise your designs. If you are slow to provide content or feedback or approval on artwork then we cannot guarantee delivery of items by your required date.

Once the final proofs have been approved we will get your stationery off to print. Please allow 14 days for printing. If you need priority printing please advise and we can quote you accordingly. 

  • Digital printing duration: 10 business days + shipping 

  • Letterpress, foil and die cutting: 14 business days + shipping

Payment & Pricing

Full payment is required before your digital proof can be emailed through to you for approval. 

  • Credit Card - Secure payment via online store 

  • Direct Debit (Australian customers only)
    The Eventurer BSB: 083 004 Acc: 955086791

If you would like to pay via Bank Transfer, simply add your purchases to cart and then get in touch with us at info@theeventurer.com.au with your details and we will action a EFT invoice for you. Invoice will need to paid within 7 days.

If you would prefer to pay a 50% deposit by credit card, PayPal or AfterPay simply use the code 50%deposit at checkout. The balance of your stationery will be due once your first digital design proof is ready to be released.

All amounts are in AUD and include GST and delivery where applicable. International and interstate addresses will incur an additional fee.

All prices are subject to change without notice. Please note the expiration date of your quote.

Cancellations and Returns

The Eventurer cannot offer returns or exchanges of any kind as items are custom made to order.  Please choose carefully upon ordering. We do encourage you to purchase a sample pack to ensure the stock and print quality meets your expectations. We do not refund or reprint based on a change of mind.  

If you wish to cancel an order:

  • A 50% deposit is non-refundable. 

  • Artwork commenced, 50% deposit is non-refundable.

  • After final design proof has been approved - strictly no refunds.

Design inclusions

Your order includes three rounds of changes which will be supplied in three rounds of digital proofs. The first round of proofs will be designed exactly as specified from your online order and including the wording detailed from your completed online custom wording form. It’s important you fill out the Custom Wording Form carefully, taking note of the use of capital letters, commas, spelling and punctuation. You want to ensure the grammar is consistent. Once your first digital proof has been provided, you will have two more rounds of revisions.  

At each round, you will need to proof your documents carefully for any errors or changes you would like to make. A round of changes is defined as any changes being asked to be made on a proof, at one time and in one email. After the third round of changes, additional rounds will be charged at $88 inclusive of GST. If you need any more information before commencing your proof, please contact us to clarify. We’re here to support you.

Errors

The Eventurer is not responsible for any errors of any kind (Incorrect text, errors or omissions, spacing, layout etc) once proofs have been approved by the Client, regardless of what was supplied in Custom Wording Form.

It is the clients responsibility to contact The Eventurer as soon as possible to notify of any errors in your stationery once it has been received. If there are any errors after the proof has been approved, fees may apply, these files will be revised and reprinted at the Client’s expense. We will do our very best to push your job ahead of the cue and to support you during this process. 

If the errors are found to be the fault of The Eventurer and do not match the final approved proof, we will offer a reprint and update free of charge and prioritise your order. 

Paper stock

We use premium paper stocks which can be viewed by ordering a sample pack. If there is a specific colour you have found as inspiration, please email us as we have access to a range of premium stocks. Any changes to stocks after placing your order must be requested via email, we will assist wherever possible, depending on availability. In costs associated will be invoiced and communicated.   

Orders are subject to stock availability.We rely on stocks from our Australian suppliers, we will advise if there are any delays or issues with stock availability, we will supply you with an alternative option if required.

Paper and printing colours

It’s important to note that digital colours may not be exactly true to tone. To ensure colours and print finishes meet your expectations, we recommend you order a sample pack. We use the best print suppliers in Australia. Note, printed colour charts are to be used as a guide to the shades we offer and do vary due to the nature of the digital printing process. These colours do shift between each print run, therefore an identical match may not always be achieved however these differences are minimal. Please note, if you order stationery in two different stages i.e Invitation suite first and on the day stationery second, we can not guarantee identical colours between both print runs.

Loss or damage

The Eventurer will not be liable for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.  A courier tracking number will be supplied to you once collected from our studio for tracking purposes. 

Quantities

All items except for signage are solid in quantities of 50, 80, 100, 125, 150, 170 and 200. If you need more than 200 pieces, please contact us for a quote.

Please remember: 

  • Couples and families only require one invite between two or more guests. 

  • We recommend ordering at least 5 spares of each item (not including large format signing). Small quantity reprints are costly. If you do not have personalised information to complete the entire order (for example you have 140 guests and have ordered 150 items) we will print these as blank/generic so you can use them for any last minute guest changes. 

  • If you would like to increase your item quantities after placing your order please contact us and we will issue you an invoice.

Copyright and Ownership

All artwork and images are owned by The Eventurer and we maintain full legal ownership of all artwork and are covered by copyright. Under no circumstances can it be reproduced, repurposed or edited for printing, digital, resold for personal or commercial use. Print ready, high resolution files are owned by The Eventurer and will not be provided to the client under any circumstance. If you wish to receive a high resolution file for example, a monogram for an alternative use, please contact us. Any breach of copyright will be pursued.

The Eventurer reserves the right to reproduce any part of any work produced by The Eventurer for marketing purposes, including print and digital) unless strictly instructed otherwise before placing the order.  Please contact us before placing your order. Your address and contact details will remain private and will never be published for the public to see.  If you would like to share our work on social media, please tag us.

Assembly

Our stationery is delivered unassembled. If you would like us to assemble only or assemble and send your invitations, please contact us for a quote.

Shipping

We use a range of suppliers from Australia Post to couriers, we will select the supplier based on the total weight and items. It is important to note that the delivery deadline fulfillment requirements has been met, if you aren’t home to collect your package and a courier/mailing card has been left in your letterbox.

A signature on delivery is always required. Please supply a delivery address where you (or someone you know) will be able to sign at collection. Shipping Timeframes below:

  • Standard delivery within Australia

  • Melbourne: 2-3 business days

  • Australian states: 3-4 business days

  • Australian regional states: 5-7 business days

  • Express delivery within Australia

  • Melbourne deliveries: 1 business day

  • Australian states: 1-2 business day

  • Australian regional states: 2-3 business days

Overseas shipping is offered case by case, please contact us if you need international shipping before placing your order. We will invoice you an international shipping fee

Covid-19 Policy

We feel for all our clients and suppliers during these uncertain times. 

We have provided these guidelines to provide you with full transparency if your wedding is affected by government restrictions.  

If your order has not commenced we will provide you with a full refund on your stationery minus a $150 administration fee. Alternatively you can pause your order until it is required at no charge. 

For any orders which have commenced but have not yet gone to print, you can pause your order until it is required at no charge and we will provide you with an additional round of changes at no charge. Should you wish to cancel your order than a 50% of the full order cancellation fee applies.

If your stationery has gone to print we unfortunately offer no refunds, we will however support you where we can with reduced reprint feed and assist in providing you an additional round of amendments. Please contact us if you need further clarification, we’ve got you!